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The Customer Care, Customer Team Leader will play a pivotal role in achieving Alta Resources' vision and Strategic Mandates by delivering professional, quality, and "best in class service" to our clients and their respected customers using a multi faceted, leadership style that reflects the culture and philosophies of Alta and our clients. The Team Leader manages activities within the Alta Resourc
Posted 6 days ago
include the following. Other duties may be assigned. Ensure industry social media best practices are followed; define and establish best practices as needed Serve as liaison between client and Social Media Specialists to ensure consensus and clear understanding of goals and outcomes Build, train and evolve a social media team with an industry reputation as the leader in the social media space Know
Posted 6 days ago
The Program Director manages and directs an Inbound or Outbound Contact Center in accordance with the organizations strategic mandates. These activities are carried out in accordance with Six Sigma philosophies to obtain optimum results, ensure efficiency and economy of operations, and maximize established program objectives of the organization and our client. This position manages financials to i
Posted 1 month ago
The Email Customer Care Representative position provides professional, quality, and "best in class" service (and sales support) for existing or prospective customers by using a consultative approach that reflects the culture and philosophies of Alta and our clients. This position primarily responds to customer inquiries and addresses questions via letter, email and voicemail. This position may inv
Posted 2 months ago
This job has no supervisory or leadership responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be very customer focused with a high level of enthusiasm and a positive attitude. Proven track record of reliability a must. Excellent listening skills and problem solving ability. Have ability to work on a PC, accessing multiple software applications in a Windows environ
Posted 2 months ago
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