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Champion for customer service. Research and respond to support requests through Zendesk. Help customers navigate and understand the ReSci platform. Technical troubleshooting and customer education. Educate and empower our customers to become self sufficient and independent users of our software. Regularly document troubleshooting, problem resolution steps and detailed training so our customers can
Posted 7 days ago
Ensure smooth client handoff from Sales to Client Success. Demonstrate our platform, value proposition and technology to prospects, clients and partners. Consult with clients to maintain up to date understanding of their business needs, goals, and objectives. Map out client landscape to pro actively find opportunities to position and leverage our platform. Communicate with clients via phone, scree
Posted 7 days ago
Work closely with the Client Success Managers and Engineering teams to on board new clients to our AI marketing platform Manage data integration and on boarding for clients, from project management to technical validations and testing Lead and coach a small team of Client Success engineers Assist Client Success Managers in technical training, client strategy and campaign implementationInteract wit
Posted 25 days ago
We are growing rapidly and looking for great engineers to join our team. Our client list is growing, and we're hitting larger and larger amounts of data. We are looking for back end engineers to develop new features and scale out our platform to crunch billions of data points. Currently, our platform powers thousands of campaigns and processes billions of behavioral signals each day. We've sent ov
Posted 4 months ago
Job Info So you've acquired a customer; now what? Marketers have long known that acquiring a customer is not the hardest part keeping them is. During a relationship with a brand, the customer goes through different lifecycle stages. It's only logical that each stage requires different tactics to keep them engaged. Our platform uses machine learning to predict the lifecycle stage a customer is in a
Posted 11 months ago
Retention Science is looking for an experienced Scala engineer who is passionate about writing clean, well tested code. You will be working on our "platform squad" the team that handles data engineering pipelines, and creates scalable / high throughput backend services, primarily in Scala / Spark. You will be building out robust micro services that ingest and process huge data sets, work closely w
Posted 11 months ago
So you've acquired a customer; now what? Marketers have long known that acquiring a customer is not the hardest part keeping them is. During a relationship with a brand, the customer goes through different lifecycle stages. It's only logical that each stage requires different tactics to keep them engaged. Our platform uses machine learning to predict the lifecycle stage a customer is in and helps
Posted 16 months ago
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