Univest Financial Corporation (UVSP), has approximately $7.8 billion in assets and $4.7 billion in assets under management and supervision (as of December 31, 2023). Headquartered in Souderton, Pa. and founded in 1876, the Corporation and its subsidiaries provide a full-range of financial solutions for individuals, businesses, municipalities and nonprofit organizations in the Mid-Atlantic Region. In 2023, Univest donated $2.4 million to our communities, and our employees volunteered more than 13,100 hours.

At Univest we invest in the success of our employees and customers. We offer our employees the ability to be their authentic selves, while fostering a culture and an environment that inspires change and inclusivity. Seeking career-focused individuals, looking to bring passion and creativity to drive change. Our employees are encouraged to work collaboratively and embrace innovation to deploy needs based financial solutions in the communities we serve.

We're hiring a Insurance Servicing Specialist II to join our Loan Servicing Team.

QUALIFICATIONS:

• Loan Servicing or Loan Operations experience, with a focus on Mortgage lending practices and compliance requirements
• General knowledge of banking products and services
• Fundamental understanding of insurance practices related to hazard, general liability, builder's risk, property insurance
• Advanced understanding of flood insurance regulations and requirements, including determination of required coverage and documentation

• Organized with the ability to work independently, prioritize and multi-task under tight time constraints with minimal to no supervision, with
• Strong problem-solving and customer service skills
• Ability to communicate in a professional manner with internal and external customers, both verbally and written
• Experience with Jack Henry or equivalent banking systems, Microsoft Office Suite, and Salesforce preferred

• Responsible for interpreting and translating complex insurance documents to ensure the Bank's collateral position is protected and to reduce losses

• Act as liaison to third-party vendor including report monitoring for accuracy; providing weekly export of insurance updates.

• Understanding and adhering to the regulatory timeframe regarding force placement.

• Responsible for supporting all provisions of the National Flood Insurance Program including timely and accurate determinations, adequate coverage verification, tracking of new and renewal policies, and monitoring flood map changes.

• Responsible for monitoring of all escrowed loans, processing timely payments for hazard and flood insurance premiums, and updating billing schedules.

• Complete appropriate financial entries to establish escrow and disburse payment for force placed insurance.

• Work large volumes of insurance mail daily as uploaded from Lockbox. Ensure that all info/policies are uploaded for weekly export to vendor.

• Process all notices of cancellation or rescission in a timely manner with follow up to customer/agent and proper updates to the system

• Ensure all insurance related documents and correspondence are input to into Jack Henry, LQAS and uploaded to Synergy

• Monitor a team email inbox and ensure that customer related issues are resolved timely

• Stay current on compliance related activity regarding flood insurance requirements by attending webinars and reading regulatory updates provided by Univest Compliance.

• Serve as a liaison to internal and external auditors and examiners related to all insurance monitoring processes and flood insurance compliance.

• Support customer and Financial Center staff with inquiries for homeowner's insurance claims and track progress.

• Other tasks individual may or may not be responsible for depending on capacity:

• Input new mortgage loans to the core banking system and verify accuracy, especially in regard to escrow amounts.

• Disburse payments from escrow for insurance premium bills, tax bills, and PMI bills.

• Perform quality control of mortgage and escrow documents scanned in Synergy Imaging System after loan input.

• Respond to telephone and email requests from internal and external customers for mortgage escrow information and handle annual escrow analysis statement questions.

• Process the addition and removal of escrow accounts based on investor guidelines.

• Responsible for compliance with laws and regulations that apply to the position, including the Univest Code of Conduct.

• Performs additional duties as required.

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An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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