Yamaha Corporation of America is looking for a Vice President of Operations responsible or the general management of our US Operations based in Buena Park CA; overseeing day-to-day company operations including Customer Service and Support, Logistics, Inventory Management & Corporate Services This role will report to the CVP of Finance and Sales Support services. The role is responsible for the operational management of the company focusing on employee growth and development, building a strong cohesive and collaborative team. As a trusted leader, the expectation is to lead by example, collaborate, and promote the company's mission, values, and goals. This position is key to ensuring the business is operated in a profitable way fostering trust with employees, leadership, vendors, and customers.

Purpose of Role

Provide leadership and support to drive operational excellence across the entire Operations / Inventory Management teams.

Key Accountabilities Include

• Drive an organizational culture that attracts, empowers, develops, retains and rewards. employees who fit and enhance the defined culture.
• Develop and drive an Operations strategy that aligns with YCA & YCJs strategies and initiatives.
• Drive the Operations group's execution of strategy and achievement of goals and KPIs.
• Drive resolution of critical matters that impact Operations.
• Drive alignment between Operations and other departments.
• Ensure that the Operations budget aligns with YCA's priorities.
• Define and drive a positive experience for internal and external customers and stakeholders.

Core Functional Competencies

• Business Acumen - Understand how the business works, including how YCA makes money and achieves goals.
• Business Environment - Ability to highlight the connection between organizational strategy and projects
• Business Foresight - Deliver insight and recommendations based on analytic models and reports to drive competitive advantage, optimized costs and lower risk
• Brand Ambassador - Serve as a representative for the Yamaha brand and its partner brands to customers in direct person-to-person(s) experience. Personify the Yamaha brand values and strategy; ensuring the Yamaha Way and brand are presented in a way that builds Relevance, Ease, and Distinctiveness.
• Process Improvement - Use a systematic approach to close process or system performance gaps through streamlining and cycle time reduction
• Project Procurement Management - Acquire products, services, or results from an external source; including contract management and control processes necessary to administer contract, properly manage the buyer/vendor relationship, and manage the project's obligations to the vendor
• Project Risk Management - Identify, analyze and respond effectively to project risks (opportunities and threats)

Core Behavioral Competencies

• Yamaha Way (Will, Integrity, Initiative, Challenge, Commitment)
• Customer Focus
• Instills Trust
• Strategic Mindset
• Drives Engagement
• Cultivates Innovation
• Drives Vision & Purpose

Primary Responsibilities

• Coordinate and oversee Operations annual strategic plan(s).
• Define, build and lead Operations organizational structure required to support the overarching YCA business strategy.
• Liaise with YCJ .
• Coordinate Operation efforts and direction to support business needs.
• Identify and develop long-term Operations strategies supporting the organizations Mission, Vision and Objectives.
• Collaborate with business leadership to promote alignment.
• Establish and direct the strategic long-term goals, policies and procedures regarding Operations.

Qualifications

Ideal

• 15+ years' related experience.
• 8+ years of relevant senior operations management experience.
• 5+ years of budget and P&L management.
• People management experience in operations or related field.
• Demonstrated success working and influencing others in a high-volume, global, matrixed organization.

Preferred

• Degree in Supply Chain, Business Management or related field.
• Six sigma or lean training certification.
• Experience with third party logistics management.
• Experience working in some facet of after sales - either customer support or service.