The Sr. Bank Operations Analyst supports Banking Offices and other various departments throughout the bank to review and approve transactions that fall over established limits as well as monitor and report on high-risk activity. Instrumental in helping to eliminate and prevent financial risks that could be detrimental to organizational goals.

RESPONSIBILITIES

• Review and make decision to approve retail banking transactions including but not limited to over the counter transactions, ATM debit card increases, wires etc.
• Respond to approval requests promptly and professionally within established service level agreements.
• Handle escalations from branch staff and approves transactions that fall over established limits/guidelines.
• Approval authority is at least $2 Million.
• Take ownership for Banking Offices, client escalations and/or research.
• Respond to more complex and escalated client issues and assist in resolving/researching/responding.
• Provide support to Centralized Approval colleagues.
• Monitor daily high-risk activities of the banking offices, examine and interpret statistical reports and prepare weekly reports for management.
• Makes recommendations to management on course of action and applicable policies, guidelines and procedures in an effort to minimize risk.
• Identify solutions to minimize or eliminate risk within the Banking Departments.
• Participate in developing Banking Authority/Approval Limits for the Bank and ensure banking offices and departments adhere to those limits.
• Act as the liaison for the Banking Offices and collaborate with Banking Departments, Internal Audit and Enterprise Risk Management to get feedback.
• Collaborate with internal and external business partners.
• Participate in training that will expand job knowledge and to meet compliance requirements.
• Stay abreast on all policy, procedures, and regulations related to Retail Banking and adhere to all bank operational and security policies and procedures.
• Other duties as assigned.

QUALIFICATIONS

• 8+ years of banking level supervisory/management experience required.

A reasonable, good faith estimate of the minimum and maximum base salary or pay for this position is $31.34 $47.01. Actual compensation will vary based on various factors including but not limited to location, experience, and performance. A discretionary bonus and/or business line incentive may be provided, in addition to a medical and other benefits, dependent on the position. For more information regarding our benefits, please visit

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