Venice Family Clinic is a leader in providing comprehensive, high-quality primary health care to people in need with compassion, dignity and respect. In November 2021, Venice Family Clinic merged with South Bay Family Health Care, uniting more than a century of experience helping patients regardless of their income, insurance or immigration status. The organization now has more than 500 staff who serve 45,000 people from the Santa Monica Mountains through the South Bay. We have 17 locations plus 2 mobile clinics and an expansive street medicine program for people experiencing homelessness. Read more about us at venicefamilyclinic.org.

Use your expertise to grow your career and make a difference in the community as a Population Health Manager with our Venice Family Clinic team. In this leadership role, the Population Health Manager will support our Population Health initiatives to increase the quality of care, while maintaining cost-effective outcomes through targeted patient outreach and care gap closure. This is a hybrid position but does require on-site work at least 2 days per week.

The Population Health Manager will:

• Work closely and collaborate with the quality team, clinical leadership and operations to develop a centralized approach for outreach activities in support of enhancing and maintaining performance on quality measures; this includes HEDIS and other value-based care quality, cost, and utilization measures.
• Establish, execute, and maintain effective quality outreach and patient engagement strategies in an effort to improve performance.
• Lead in management of the program, which will include identifying areas of improvement and exploring opportunities for the development of best practices related to care gap closure.
• Provide administrative oversight of the program and will oversee a small team of coordinators utilizing various patient outreach and engagement methods in support of gap closure, quality improvement, and patient engagement.

Required:

• Minimum of 3 years of experience in a healthcare or medical setting, or community health center (FQHC experience is strongly preferred).
• Bachelor's degree.
• Excellent verbal and written communication skills, and bilingual language skills in English and Spanish.
• Knowledge of electronic medical records (preferably NextGen) and appropriate documentation requirements.
• Excellent computer skills including Word, Excel, PowerPoint, and Outlook.
• Experience developing patient-facing materials.
• Excellent customer service skills are required; ability to be culturally competent, trauma-informed and work with diverse patient populations.
• Effective problem-solving skills and the ability to analyze and use data for decision-making.

Preferred: prior experience in population health or managed care equivalent quality management programs.