SUMMARY

The Digital Payments Product Manager (DPPM) oversees a subset of the Bank's Digital Banking services product portfolio, utilizing their extensive knowledge of back-office operations, Treasury Management services, with specialization in Online Banking services, to uncover customer needs and develop, manage, and maintain their assigned portfolio of Treasury Management Digital Banking Payments services, focusing on developing superior products, improving the customer experience, and increasing Bank growth and profitability. The DPPM will play a critical role in development and execution of the Bank's overall Payments Strategy, including instant payments through RTP and FedNow networks.

The DPPM possesses in-depth technical knowledge pertaining to Online Banking services; knows how to work with cross-department partners to oversee strategic, technical, and marketing aspects of electronic banking products and services; understands the importance of situational management through influence; maintains a continuous improvement mindset; and possesses excellent communication skills, business writing skills, and problem-solving skills.

The DPPM reports to the Senior Product Manager and works alongside the Digital Banking Product Manager with ongoing initiatives to ensure solutions are developed that fulfill the product vision as defined by Management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Complies with, and stays abreast of, all policies and procedures, federal and state laws applicable to the job.
• Leverages Data to unlock new experiences and new features that deliver the full potential of the Bank's Digital Banking Payments capabilities to our clients.
• Explores new payments approaches, methodologies, and technologies.
• Develops, manages, and maintains the Bank's online banking platform and associated products and services.
• Performs market analysis and road mapping of digital banking payments trends.
• Defines and develops payments channel strategies, and improves delivery channel quality within the digital banking platform.
• Develops product profitability, positioning, pricing, and cost management strategies for the digital banking payments platform.
• Develops digital payments programs for product marketing and customer acquisition and retention.
• Develops digital banking payments service enhancement launch plans, sales tools, and channel support materials.
• Refines product strategies based upon market research, key insights, data, trends, case studies, and competitive research.
• Influences Sales and Marketing to drive market share growth.
• Directly supports the Senior Product Manager with ongoing initiatives to ensure solutions are developed that fulfill the product vision.
• Provide, present, and promote the Citizens Experience to all external and internal customers.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organizations with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B. A.) from four-year college or university; eight to ten years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages. Ability to apply concepts of basic algebra and geometry, and interpret bar graphs.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

COMPUTER & SOFTWARE SKILLS

• Knowledge of Fiserv Premier Core is preferred.
• Knowledge of Online Banking and/or Electronic Banking services is required, detailed knowledge of Q2 E-Banking is preferred.
• The incumbent must be proficient in Microsoft Office, PowerPoint, and SharePoint
• Knowledge of project management tools and concepts is required.

CERTIFICATES, LICENSES, REGISTRATIONS

N/A

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to stand; walk; sit; and use hands and fingers to handle or feel. The associate is occasionally required to reach with hands and arms, and stoop, kneel, crouch or crawl. The associate is regularly required to operate a computer keyboard, mouse, calculator and telephone and reach with hands and arms. The associate must occasionally lift and/or move up to ten (10) pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is usually moderate.